Introductory Provisions

These Terms and Conditions define the relationship between our company, SNV GROUP GmbH, based in Willenhofstrasse 13, 8182 Hochfelden-ZH Switzerland (Switzerland) Company Tax Number: CHE-345.957.479, registered in the commercial register of Zurich and Zurich of the online store www.vaneisis.gr and you, our Customer, who concludes a sales contract with us.

ii. We take a holistic approach to our Customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Terms and Conditions apply to all of our Customers.

iii. These Terms and Conditions mainly cover the purchase of goods in our online store. The same applies to the purchase of goods through the customer service line

This privacy policy applies to the processing of personal data of customers who place orders or create orders. All data is processed in accordance with the General Data Protection Regulation (GDPR).

What personal data do we process and why?

Vanesis.gr processes your personal data because you use our services. We use the following personal data for the following purposes.

1. Ordering procedure

We process the personal data you send us when submitting your order. This personal information is required for the processing of your order, the confirmation of your order and the evaluation of your order, the payment and the possible refund. The legal basis for this processing of personal data is that it is necessary for the performance of the contract within the meaning of the GCC. We process the following personal data during the ordering process:

Last name
address data
contact info
Order Details
Payment details
Comments (if any)

2. Product comments

In addition to the processing activities listed above, we process the personal data you provide when submitting a product review. The legal basis for this processing of personal data is that you consent to this processing (posting a product review) in accordance with the GCC. You can withdraw your consent by contacting us at hello@vanesis.gr. We process the following personal information when submitting a product review:

Name (if transferred)
Evaluation, including comments (if any)

3. Customer service

If you contact our customer service, we use the personal information you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is necessary for the performance of the contract within the meaning of the GCC. We process the following personal data for customer service purposes:

Last name
Address details (if any)
contact info
Order Details
Payment details (if any)
Comments (if any)

4. Customer satisfaction surveys

To ensure that our Services are tailored to your preferences, the personal information you submit to our customer service department may be used for activities such as customer satisfaction surveys. The legal basis for this processing activity is that a legitimate interest of vanesis.gr (customer satisfaction) within the meaning of the GDPR should be pursued. This applies to the same personal data referred to in number 2.

5. Marketing Communications

We also process your personal data to send you (personalized) marketing announcements and alerts. These communications include the latest news, discounts and updates on new products (via email or push notification) and loyalty programs, regardless of the form in which we distribute these types of communications (including email or push notification). The legal basis for this processing of personal data within the meaning of the GCC is that you gave your consent when you placed the order.

We process the following personal data for marketing purposes:

Last name
contact info
Postcodes

6. Cookies

We also process personal data that you pass on to us indirectly. Vanesis.gr uses cookies for functional, analytical and commercial purposes. Functional cookies are required to use the website. Cookies collect the following personal data:

location data
IP address or application IDs
Internet browser and device type
site language

For more details on cookies, see the cookie statement.

7. Fraud Prevention

We also process some of the above personal information to prevent fraud and other forms of abuse. The legal basis for this processing activity is that a legal interest should be sought in vanesis.gr (fraud prevention) within the meaning of GDPR.

8. Analysis

We also use your personal information to fulfill our reporting obligations to advertisers and stakeholders and to improve our website and the range of our products and services. The legal basis for this processing activity is that a legal interest should be sought in vanesis.gr (analysis and reporting) within the meaning of GDPR. We will always ensure that reports do not contain data that can be traced to you.

9 Age

Our site is not intended for persons under 16 years of age and we do not intend to collect personally identifiable information from visitors under 16 years of age. However, we have no way of verifying the age of the visitors. Therefore, we encourage parents to monitor their children’s online activities to prevent the collection of their personal information without parental consent. If you suspect that we have collected personal data from minors without consent, contact us at hello@vanesis.gr. Next we will arrange the deletion of this data.

10. Automated decision making and profiles

Vanesis.gr uses automated decisions and profiles as part of contract processing with you and to improve our platform. Vanesis.gr also uses automated decisions to comply with our legal obligations to prevent money laundering, terrorist financing and other crimes.

If such an automated decision making and / or profile creation results in a negative decision for you and you do not agree, you can contact us at hellas@vanesis.gr. Next, we will begin to re-evaluate the situation. Apart from that, we would also appreciate if you could give us suggestions for improving these processes.

11. How long do we store your personal data?

Vanesis.gr does not store your personal data more than is absolutely necessary for the purposes for which your personal data were collected. We will keep your personal information for a longer period of time, if required by law. Vanesis.gr deletes most of your personal data 2 years after your order. We use this 2 year period for administrative purposes and to deal with questions and complaints about your order from you. We retain the personal information we use to report, analyze and prevent abuse for up to 20 years after your order. We cannot remove your personal information from the backups. However, if we do a backup, we will delete your personal data immediately.

12. Transfer to Others

Vanesis.gr will not sell your personal data to third parties and we will transfer it to third parties only if this is necessary for the execution of our contract with you, for analysis and marketing purposes or for compliance with legal obligations.

Your personal information may be disclosed to the following parties:

Third parties involved in various activities to promote, promote or endorse our Services. This includes social media platforms such as Facebook, offline account managers, web and application support and hosting services, marketing providers, eCRM partners who manage marketing messages and push notifications, delivery companies that manage your order, payment processing providers payment card – one of these third parties may be located in or outside your country of residence.

Law enforcement, regulatory or other authorities, courts or other third parties where we believe disclosure is required by applicable law or regulation.

New owners or reorganized companies and their representatives and consultants in any reorganization, sale, purchase or joint venture that affects our business. software provider

13. Application

Any other person with whom we can share your information with your permission

If you choose the personalized cookie package, we may transfer your personal data under a pseudonym to third-party platforms such as Google or Facebook to create “custom audience items”. Such platforms display personalized ads based on these custom types of audiences. You can unsubscribe from these ads at any time by visiting the basic cookie package.

Every time we assign your personal data to us on our behalf, we enter into a data processing agreement to ensure the same level of protection and confidentiality of your personal data.

14. Third party websites

Our site may contain links to third party sites. When accessing these third-party sites, please note that each of these sites has its own privacy policy. Although vanesis.gr takes great care when choosing sites for such links, we can not accept any responsibility for the handling of your personal data by the operators of these sites.

15. International Data Transfer

We may transfer your information to countries outside the country in which you are located. Even if in these countries different data protection laws may apply than in your country, you can be sure that vanesis.gr takes the appropriate security measures to protect your data in these countries. in accordance with this privacy policy. The security measures we rely on may include the use of standard contractual clauses approved by the European Commission with our suppliers and intra-group transfer agreements.

16. Access, Correction and Deletion of Personal Data

You have the right to access any personal information we collect about you and to request that we correct or delete your personal information. If you believe that we are processing your personal data without a valid legal basis or that we are processing personal data that is not related to our selection process, please contact us. You can contact us at hello@vanesis.gr. Vanesis.gr will respond to your request as soon as possible and within four weeks of receiving your request.

17. Tips, Questions and Complaints

If you have further questions or concerns regarding the processing of your personal information, we will be happy to assist. We would also appreciate if you could contact us for tips or suggestions on how to improve your privacy policy.

18. Security

Vanesis.gr takes very seriously the protection of your personal data and therefore we take the appropriate measures to protect your personal data from misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you believe that your personal information is not adequately protected or there are signs of misuse, contact us at hellas@vanesis.gr.

19. Complaint to the Data Protection Authority

In addition to being able to file a complaint with us, you also have the right to file a complaint with the supervisory authority responsible for the protection of personal data. For this purpose you can contact the supervisor directly.

20. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in the light of changing legal, technical or business developments and will keep you informed through the Platform.